Privacy Policy

This Privacy Policy explains how Spotless Solutions handles personal data when you use the website, make an enquiry, request a quote, or arrange a cleaning service. It applies to information processed in connection with move-in and move-out cleaning and related communication.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Processing purpose

How We Use Data

We use personal data to respond to enquiries, prepare quotations, confirm scope and access arrangements, schedule appointments, carry out cleaning services, manage payments, maintain records, improve website performance, and handle legal or administrative matters connected with the service. We may also use information to coordinate handover timing and to communicate about the progress or completion of a booking.

Processing is limited to practical business needs connected with the website and service delivery.

Sharing partners

Sharing With Service Providers

We may share personal data with payment processors, communication providers, website hosting and technical support services, and other operational partners who assist us in running the business. These parties are expected to use the information only for the services they provide and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

Legal basis

Legal Disclosures

We may disclose personal data to courts, regulators, law enforcement, or other public authorities when required by law, to respond to lawful requests, or to protect our rights, property, users, or operations.

Legal disclosures are made only where a valid obligation or lawful request applies.

Email address

info@theaterpoemzone.click

Telephone

+27 71 270 2100

Postal address

330 Kempston Road, Holland Park, Gqeberha, 6001

Privacy enquiries

Use the contact details below for questions about this policy or the handling of personal data.

01Data Collected

Data We Collect

We may process contact details, property and access information, service preferences, appointment details, communication records, billing and payment information, and any photographs or notes you choose to provide about the property condition. Where relevant, we may also process information needed to confirm the scope of a move-in or move-out cleaning request and to manage the visit.

The categories of data collected depend on the enquiry, booking, and service context.

02Collection Sources

How We Collect Data

We collect personal data from website forms, phone or email enquiries, booking and quotation requests, and information shared during service coordination. We may also receive limited data from payment-related interactions and automatically collect basic device, browser, and usage information when you visit the website.

Most information is provided directly by the user, with some technical data generated during site use.

03Cookie Types

Types of Cookies

The website may use session cookies, persistent cookies, and similar technologies. These may help with page functionality, form handling, security-related checks, and understanding how visitors use the site. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is limited to operational, preference, and basic analytics functions.

04Cookie Controls

Cookie Controls

We use standard cookies and similar technologies to support site operation, understand basic usage, and remember limited preferences. You can manage or block cookies through your browser settings, but some parts of the site may not function properly if cookies are disabled.

Cookie preferences can usually be adjusted through browser settings and related device controls.

User Rights

Your Rights

Subject to applicable law, you may ask to access, correct, update, or delete certain personal data, or object to some forms of processing. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.

Available rights depend on the nature of the information and the reason it is held.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for enough information to verify your identity and to locate the relevant records before responding.

Requests are handled after we confirm identity and the scope of the request.

Data Retention

Retention of Data

Personal data is retained for the period needed to manage enquiries, quotations, appointments, service delivery, payment records, and any follow-up relating to the work performed. After that, information is deleted, anonymised, or archived where retention is required by law or for legitimate business records.

We keep information only for as long as needed for service, recordkeeping, or legal purposes.

Policy Updates

When we make material changes, we will revise the policy on the website and may provide additional notice where appropriate. The version in effect is the one posted at the time you use the site or submit information.

We review this policy from time to time and may update it to reflect operational or legal changes.